Policies

Memoria’s Policies

Welcome to MEMORIA FRAGRANCES.
We’re committed to offering you unique, high-quality fragrances with a seamless shopping experience. Please read our policies carefully before placing an order.


1. Payment & Delivery

* We currently only accept Cash on Delivery (COD) or Instapay. Online payment options will be available soon.
* Please note: packages cannot be opened while the courier is waiting.
* Once you receive your order, we take full responsibility for any issues or damages reported according to our return policy.

2. Returns & Exchanges

* You must notify us within 7 days of delivery with photos of the product and packaging. 

* For any questions, concerns, returns, or order-related issues, please contact us through our email or social media channels. Our team will be happy to assist you.

 

3. Refund Policy

* Refunds are issued for eligible returns once the product is received and inspected. 
* Non-refundable items: opened/used perfumes, samples, gift cards, and sale items.
* Refunds will be processed to the original payment method within 5–10 business days.



 

 

5. Share your Memoria

* Post about your Memoria on TikTok, Instagram or YouTube, then send us the link. We'll check how far it travels, and the further it reaches, the more we send back: 10% off at 2,000 views, a sample box at 10,000, and a full-size Memoria at 25,000. No codes to share, no commission, no catch. Just make something worth watching.  Your post needs to be public so we can verify the views ourselves. We'll email you once we've reviewed it.
* Rewards are based on views we verify ourselves, not on the view count you report. Your post must stay public and be your own content about Memoria Fragrances. Each milestone can be reached once per person. Discount codes are issued to your email address and can be used once. We may decline submissions that appear misleading, purchased, or unrelated to Memoria.

4. Disclaimer & Liability

* Our perfumes are made with high-quality ingredients, but please check the ingredient list for possible allergens. We are not liable for allergic reactions or sensitivities.
* Store perfumes in a cool, dry place away from direct sunlight to preserve quality.
* Fragrance performance may vary depending on skin chemistry and environment.



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